Everplain Meals Privacy Policy

Privacy Policy for Everplain Meals

Last Updated: Mar 3, 2025

1. Introduction

Welcome to Everplain Meals! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website [www.everplain.com] (the “Website”) and our related services (collectively, the “Services”).

By using our Website and Services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website or Services.

2. Information We Collect

We collect several types of information from and about users of our Website, including:

• Information You Provide Directly to Us:

  • Account Information: When you create an account, you may provide us with your name, email address, password, phone number, and delivery address.
  • Order Information: When you place an order, we collect information related to your order, such as the meals you selected, delivery instructions, payment information (processed by third-party payment processors – see Section 5), and dietary preferences or allergies you may provide.
  • Communication Information: If you contact us through our contact forms, email, phone, or chat, we collect the information you provide in your communications.
  • User-Generated Content: If you post reviews, comments, or other content on our Website, this information will be collected by us.
  • Marketing Preferences: If you subscribe to our newsletter or marketing communications, we collect your email address and preferences related to receiving these communications.
  • Survey and Feedback Information: If you participate in surveys or provide feedback, we collect the information you submit.

• Information Collected Automatically:

  • Log Data and Device Information: When you access and use our Website, our servers automatically record certain information, including your IP address, browser type, operating system, referring URLs, device information (device type, device ID), pages you visit, and the dates and times of your visits.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity on our Website. This may include information about your preferences, browsing patterns, and website usage. (See Section 6 for more detail).
  • Location Data: With your consent, we may collect and process information about your precise location when you use our mobile app or certain features on our Website to facilitate delivery services or offer location-based features. (If applicable).

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and Improve Our Services:

  • To operate, maintain, and improve our Website and Services.
  • To process and fulfill your orders, including meal preparation, delivery, and customer support.
  • To personalize your experience on our Website and recommend relevant content or meals.
  • To provide customer service and respond to your inquiries and requests.
  • To troubleshoot technical issues and ensure the Website is functioning properly.

• Communicate with You:

  • To send you order confirmations, delivery updates, and other transactional messages.
  • To respond to your comments, questions, and requests.
  • To send you marketing communications, newsletters, and promotional offers (if you have opted in).
  • To conduct surveys and collect feedback.

• For Marketing and Advertising:

  • To develop and display personalized advertising and marketing content on our Website and on third-party platforms.
  • To measure the effectiveness of our advertising campaigns.
  • To analyze user demographics and interests for marketing purposes.

• For Legal and Security Purposes:

  • To comply with applicable laws, regulations, and legal processes.
  • To protect our rights, property, and safety, and the rights, property, and safety of others.
  • To prevent fraud, abuse, and illegal activities.
  • To enforce our Terms of Service and other agreements.

• For Research and Analytics:

  • To analyze trends and user behavior to improve our Website and Services.
  • To conduct research and development to create new features and offerings.

4. Sharing and Disclosure of Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processing (see Section 5).
  • Delivery and logistics partners.
  • Website hosting and maintenance.
  • Email marketing and communication services.
  • Analytics and data analysis providers.
  • Customer support services.
  • Marketing and advertising partners.

• Business Transfers: In the event of a merger, acquisition, sale of company assets, or bankruptcy, your information may be transferred or disclosed as part of the transaction.

• Legal Compliance and Protection: We may disclose your information to law enforcement agencies, government authorities, or other third parties if we believe it is necessary to:

  • Comply with applicable laws, regulations, or legal processes (e.g., subpoenas, court orders).
  • Protect our rights, property, and safety, or the rights, property, and safety of others.
  • Detect, prevent, or address fraud, security issues, or violations of our terms.

• With Your Consent: We may share your information with third parties when we have your consent to do so.

• Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for various purposes, including analytics, marketing, and research.    

5. Payment Processing

We use third-party payment processors (e.g., [List Payment Processors Used, e.g., Stripe, PayPal, Square]) to process payments for orders placed through our Website. We do not directly collect or store your full credit card or debit card details. Payment processors collect and process your payment information in accordance with their own privacy policies. Please review the privacy policies of these payment processors for information on how they handle your payment data.   

6. Cookies and Similar Technologies  

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity on our Website.

• • Cookies: Cookies are small text files that are placed on your browser or device by websites you visit. We use cookies for various purposes, including:

    • Essential Cookies: To enable core website functionality, such as account login and order placement.
    • Performance and Analytics Cookies: To analyze website traffic, user behavior, and improve website performance.
    • Functionality Cookies: To remember your preferences (e.g., language, location) and personalize your experience.
    • Advertising Cookies: To deliver targeted advertising and measure the effectiveness of our advertising campaigns.

  • Web Beacons: Web beacons (also known as pixel tags or clear GIFs) are small graphic images embedded in web pages and emails. We may use web beacons to track user activity on our Website and in our emails.

  • Your Choices Regarding Cookies: You can control cookies through your browser settings. Most browsers allow you to:

    • • See what cookies you’ve got and delete them individually.
      • Block third-party cookies.
    • • Block cookies from particular sites.
    • • Set for all cookies to be blocked when you shut down your browser.

Please note that if you disable cookies, some features of our Website may not function properly.  

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include: 

• • Encryption: We use encryption technologies (e.g., SSL/TLS) to protect sensitive information transmitted online.
  • Secure Storage: We store your personal information on secure servers and databases with appropriate security measures in place.
  • Access Controls: We limit access to personal information to authorized personnel who need to know that information to perform their job functions.

• • Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. 

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This may include retaining your information:

• For as long as your account is active.
• To provide you with ongoing access to our Services.
• To comply with legal obligations, resolve disputes, and enforce our agreements.
• For a reasonable period to manage our business operations and improve our Services.

When we no longer need to retain your personal information, we will securely dispose of it in accordance with our data retention policies and applicable laws.

9. Your Privacy Rights and Choices

You have certain rights regarding your personal information, subject to applicable laws. These rights may include:

• • Access: You have the right to request access to the personal information we hold about you.

• • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
     
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.

• Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
   
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided in Section 12 below. We will respond to your request in accordance with applicable law. We may need to verify your identity before fulfilling your request.

You can also make the following choices regarding your information:

• Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions in those emails or by contacting us directly.
• Cookies: You can control cookies through your browser settings as described in Section 6.

10. Children’s Privacy

Our Website and Services are not directed to children under the age of [Specify Age, e.g., 16 or 18]. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under [Specify Age] without verification of parental consent, we will take steps to remove that information from our systems.  

11. Links to Third-Party Websites

Our Website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with your personal information. We are not responsible for the privacy practices of third-party websites or services.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:  

Everplain Meals 158 Etruria St., Seattle, WA, 98109 or via email to privacy@everplain.com

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date at the top of this Privacy Policy. If we make material changes, we may provide you with additional notice, such as by email or through a prominent notice on our Website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.